On This Day 25 Years Ago – Citizen’s Charter promises better public services
On 22nd July 1991 Prime Minister John Major launched a Citizen's Charter to improve public services calling it "the central theme for public life in the 1990s".
He was attempting to re-define the unpopular Conservatism which he had inherited from Margaret Thatcher when she stepped down in November 1990. The Prime Minister said: "I don't pretend that I am offering a quick fix. It is a programme for a decade. The charter programme will find better ways of converting money into better services. Read more [...]